FAQs

Santucci Plumbing

  • What areas do you serve?

    Our service area encompasses the North Shore region, including communities such as Northbrook, Deerfield, Glenview, Wilmette, Winnetka, Highland Park, and numerous others.

  • Are your plumbers licensed and insured?

    Indeed, all of our plumbers hold valid licenses as journeymen and apprentices with the State of Illinois. Our company is fully licensed, bonded, and insured, demonstrating our commitment to providing superior plumbing services.

  • Do you offer emergency plumbing services?

    Certainly. We provide around-the-clock emergency plumbing services to address urgent issues swiftly and effectively.

  • Do you offer free estimates?

    We do provide free estimates. To obtain one, please contact us via phone or email.

  • Can you fix a leaky faucet, burst pipe, or clogged drain?

    Absolutely. Our expertise covers a wide range of plumbing issues, from minor leaks to major emergencies. This includes faucet repairs, pipe replacements, sewer backups, drain cleaning, and numerous other services.

  • Do you service water heaters or install new ones?

    We offer repair and installation services for all types of water heaters, including conventional tank and tankless systems. Our team will assist you in selecting the most energy-efficient option for your residence.

  • How quickly can you respond in an emergency?

    Our emergency plumbing services are available 24 hours a day, 7 days a week. We strive to respond to urgent situations as rapidly as possible.

  • What sets you apart from other plumbing companies?

    As a local, family-operated business with over 4 decades of experience, we have built our reputation on integrity, exceptional craftsmanship, and responsive customer care. We offer reliable plumbing services without any gimmicks.

  • Do you offer maintenance plans or regular inspections?

    We do offer annual maintenance plans designed to prevent costly repairs and guarantee the smooth operation of your plumbing system. Please inquire about scheduling a comprehensive home plumbing inspection.

  • Do you offer warranties or guarantees on your work?

    We support our work with industry-standard warranties and a customer satisfaction guarantee. If any aspect of our service does not meet expectations, we are committed to rectifying the issue.

  • How do I know if my sewer line is clogged or backing up?

    Contact Santucci Plumbing immediately at 847-272-3090 to help address your imminent sewer backup.

  • Do you offer sewer camera inspections?

    Yes! We use high-resolution camera technology to inspect your sewer lines without digging up your yard. It’s the fastest and most accurate way to diagnose blockages or damage.

  • Can you repair or replace damaged sewer lines?

    We offer both traditional and trenchless sewer line repairs and replacements. Our licensed plumbers will assess the situation and recommend the most cost-effective and long-lasting solution.

  • What causes sewer backups, and how can I prevent them?

    Tree root intrusion, grease buildup, and collapsed pipes are common causes. Regular maintenance and sewer inspections can help prevent costly repairs.

  • How often should I replace my sump pump?

    Sump pumps typically last 5-6 years depending on usage. We recommend annual inspections and testing before the rainy season to ensure yours is working properly.

  • Do you install battery backup systems for sump pumps?

    Yes! Battery backups keep your sump pump running during power outages — which often happen during storms. It’s one of the best investments you can make for basement flood prevention.

  • My sump pump runs constantly — is that a problem?

    Yes, it could be a sign of a failing float switch, undersized unit, or drainage issue. We’ll inspect it and get it running efficiently to avoid burnout or flooding.

  • Can you replace or upgrade my current sump pump system?

    Definitely. Whether your sump pump is outdated, underpowered, or just unreliable, we’ll install a modern, high-capacity system tailored to your home’s needs. Call Santucci Plumbing